GNGTS 2014 - Atti del 33° Convegno Nazionale

were dealt with and each time a solution was proposed by the experts. Through the workshop exercises and the following discussions, it was possible to disseminate and collect procedures and best practices, thus establish a framework for identifying and reporting lessons learned in crisis management. In particular, the main lessons learned and identified in the earthquake workshop were categorized in a) Communication (Inter-agency communication and Crisis communication), b) Knowledge, c) Training, d) Logistics, e) Risk Assessment, f) Debriefing and g) Recovery (Fig. 2b). Communication was a challenge in the pre-crisis and during the crisis, while knowledge and training experience were only related to the pre-crisis phase. Logistics and risk assessment were related to challenges during the crisis. Finally, debriefing and recovery were problem areas in the post-crisis phase. A report for lessons learned based on the findings from the three workshops was developed into a framework. The three-phases approach was replaced by a “holistic approach” where the major areas for lessons learned were merged together. After these initial workshops, a living document was developed. The ELITE living document is a is a wiki based repository web solution that comprises the lessons learned and best practices from disasters such as forest fires, earthquakes and floods, as well as those that are common across these disaster types. Available at www.elite-eu.org/ wiki/, the ELITE living document provides its members with access to all of the information uploaded onto it. It provides an easy-to-use search function that allows the user to select several search criteria from pre-defined lists, as well as the ability to rate, comment on and discuss specific documents to provide feedback and further information for other users (Fig. 3). The development of the ELITE living document has been carried out using an iterative process based on elaborating and assessing successive prototypes (Nunamaker and Chen, 1990). This method has allowed the identification of requirements related to security, quality and type of information, and networking capabilities which lately, have been implemented in the ELITE living document. The ELITE living document is maintained according to a ‘wiki’ philosophy by the ELITE CoP, guaranteeing the continuous update of information. The fourth and final workshop (Weeze (Germany) on January 28-29, 2014 was focused on a table-top exercise prepared by the ELITE partners. This table top exercise provides an opportunity for the experts to test and validate the ELITE living document through the use of a specific scenario of disaster. Its aim was to ensure that the living document was a workable tool, as well as to reduce any issues that people might have with it. Again, the CoP members were Fig. 3 – ELITE living document interface (http://www.elite-eu.org/wiki/index.php?title=Main_Page) . 398 GNGTS 2014 S essione 2.3